Privacy Policy

At Hangry Joe's, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hangryjoes-meal.click and use our food ordering and related services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site immediately.

This Privacy Policy applies to all information collected through our website, mobile experience, and any related services, sales, marketing, or events (collectively referred to as the "Services").

1. Who We Are

Hangry Joe's operates the website hangryjoes-meal.click and provides food-related services to customers across the United States. We are the data controller responsible for your personal information collected through our Services.

For all privacy-related inquiries, you may contact us directly at [email protected].

2. Information We Collect

We collect information about you in a variety of ways in order to provide you with a seamless and personalized food ordering experience. The categories of information we collect include:

2.1 Personal Information You Provide to Us

When you register an account, place an order, subscribe to our newsletter, or otherwise interact with our Services, you may voluntarily provide us with personally identifiable information, including but not limited to:

• Full name – used to identify you and personalize your experience
• Email address – used for order confirmations, communications, and marketing (where consent is given)
• Phone number – used for delivery coordination and customer service
• Billing and delivery address – used to process and fulfill your food orders
• Payment information – credit/debit card details, processed securely through third-party payment processors (we do not store full card numbers)
• Account credentials – username and hashed password for account security
• Order history and preferences – to improve recommendations and personalize your experience
• Communications you send us – including customer support messages, feedback, and reviews
• Dietary preferences and special instructions – where voluntarily provided to fulfill your food orders

2.2 Information Collected Automatically

When you access our website or use our Services, certain information is collected automatically through cookies, web beacons, and similar tracking technologies, including:

• IP address – to determine approximate location and for security monitoring
• Browser type and version – to optimize our website display
• Device type and operating system – to ensure compatibility
• Pages visited and time spent – to understand user behavior and improve our Services
• Referring URLs – to understand how you arrived at our website
• Clickstream data – to analyze navigation patterns
• Session identifiers – for authentication and fraud prevention purposes
• Time zone and language settings – to provide localized content

2.3 Location Information

We may collect your general geographic location based on your IP address, or, with your explicit consent, your precise GPS location through your device settings. Location data helps us display relevant menu options, estimate delivery times, and connect you with the nearest Hangry Joe's service area. You may disable location tracking at any time through your device settings.

2.4 Information from Third Parties

We may receive information about you from third-party sources such as:

• Social media platforms – if you choose to log in or connect your account using Facebook, Google, or similar services
• Payment processors – transaction confirmations and fraud alerts
• Marketing and analytics partners – aggregated demographic and behavioral insights
• Delivery partners – delivery status updates and location tracking data relevant to your order

2.5 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information when you visit our website. For a detailed explanation of the types of cookies we use, their purpose, and how to manage your cookie preferences, please refer to our Cookie Policy available on our website. In summary, we use:

• Essential cookies – necessary for the website to function properly
• Performance and analytics cookies – to understand how visitors interact with our Services
• Functional cookies – to remember your preferences and personalize your experience
• Marketing and advertising cookies – to deliver relevant promotions and measure campaign effectiveness

You can control cookie settings through your browser preferences or our cookie consent tool available on the website. Please note that disabling certain cookies may affect your ability to use some features of our Services.

3. How We Use Your Information

We use the information we collect about you for a variety of legitimate business purposes in connection with your use of our Services. Specifically, we use your information to:

3.1 Provide and Manage Our Services

• Process and fulfill your food orders, including managing payments and coordinating delivery
• Create and maintain your Hangry Joe's account
• Communicate with you about your orders, including confirmations, updates, and receipts
• Provide customer support and respond to your inquiries and complaints
• Handle returns, refunds, and dispute resolution

3.2 Improve and Develop Our Services

• Analyze how customers interact with our website and menu offerings
• Conduct research and development to enhance our food offerings and user experience
• Monitor and improve website performance and functionality
• Test new features and services before broad deployment

3.3 Marketing and Promotional Communications

• Send you promotional emails, special offers, and newsletters where you have opted in or where permitted by applicable law
• Personalize marketing content based on your order history and preferences
• Deliver targeted advertising through our website and third-party platforms
• Invite you to participate in surveys, loyalty programs, or promotional events

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us at [email protected]. Please note that transactional communications related to your orders cannot be opted out of while you have an active account.

3.4 Security, Fraud Prevention, and Legal Compliance

• Detect, investigate, and prevent fraudulent transactions and abuse of our Services
• Verify your identity and authenticate your account
• Comply with applicable laws, regulations, and legal obligations
• Respond to lawful requests from government authorities and law enforcement agencies
• Enforce our Terms of Service and other applicable policies
• Protect the rights, property, and safety of Hangry Joe's, our customers, and the public

3.5 Legal Basis for Processing (Where Applicable)

Where required under applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), we process your personal information based on the following grounds:

• Contractual necessity – to fulfill your orders and provide our Services
• Legitimate interests – to improve our Services, prevent fraud, and conduct marketing activities
• Legal obligation – to comply with applicable laws and regulations
• Consent – for certain marketing activities and non-essential cookies, where required

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own independent marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party vendors and service providers who assist us in operating our business and delivering our Services. These parties may have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain its confidentiality. Such service providers include:

• Payment processors – to securely handle billing and transaction processing
• Delivery and logistics partners – to fulfill and track your food orders
• Cloud hosting and IT infrastructure providers – to store and manage our data securely
• Email and marketing platforms – to send transactional and promotional communications
• Analytics providers – such as Google Analytics, to help us understand website usage
• Customer support tools – to manage and resolve customer inquiries
• Fraud prevention and identity verification services – to protect our platform and customers

4.2 Legal Requirements

We may disclose your personal information if required to do so by law, regulation, or valid legal process, including:

• Compliance with a subpoena, court order, or government request
• Cooperation with law enforcement investigations
• Protection of the rights, property, or safety of Hangry Joe's, our customers, or others
• Enforcement of our Terms of Service or other agreements

4.3 Business Transfers

In the event that Hangry Joe's undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your information.

4.4 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes. This information does not constitute personal information under applicable privacy law.

5. Data Security

The security of your personal information is important to us. We implement a variety of administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

• SSL/TLS encryption – all data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) technology
• Secure payment processing – payment information is handled by PCI-DSS compliant third-party processors; we do not store full credit card numbers on our servers
• Access controls – access to personal information is restricted to employees and service providers who have a legitimate need to access it
• Password hashing – account passwords are stored using strong cryptographic hashing algorithms
• Regular security assessments – we conduct periodic security reviews and vulnerability assessments of our systems
• Incident response procedures – we have documented procedures in place to detect, report, and respond to data security incidents
• Employee training – our staff receives regular training on data privacy and security best practices

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law, including notification requirements under state data breach laws applicable in the United States.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have the following rights with respect to your personal information:

6.1 Rights Under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions (such as when the information is necessary to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request correction of inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. Hangry Joe's does not sell personal information in the traditional sense; however, certain advertising-related data sharing may constitute a "sale" or "sharing" under CCPA/CPRA. You may opt out by contacting us or using the "Do Not Sell or Share My Personal Information" link on our website.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to purposes authorized by the CPRA.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a different level of service based on your exercise of these rights.

6.2 Rights for Residents of Other States

Residents of other U.S. states with applicable privacy laws (including Virginia, Colorado, Connecticut, Texas, and others) may also have rights to access, correct, delete, and obtain a portable copy of their personal information, as well as the right to opt out of certain processing activities. We honor these rights to the extent required by applicable state law.

6.3 General Rights Available to All Users

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Correction: You may request that we correct inaccurate or incomplete information we hold about you.
• Right of Deletion: You may request deletion of your personal data, subject to applicable legal requirements.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Object to Marketing: You may opt out of direct marketing communications at any time.

6.4 How to Submit a Privacy Request

To exercise any of the rights described above, please submit a verifiable request to us by:

• Email: [email protected] with the subject line "Privacy Rights Request"

We will respond to your request within 45 days of receipt. In certain circumstances, we may extend this period by an additional 45 days and will notify you accordingly. We may need to verify your identity before processing your request to protect the security of your personal information. We will not charge a fee for a verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.

You may designate an authorized agent to make a request on your behalf. The authorized agent must provide written proof of authorization and we may require you to verify your identity directly with us.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention guidelines are as follows:

When your personal information is no longer required for the purposes for which it was collected, we will securely delete, destroy, or anonymize it in accordance with our data retention procedures.

8. Children's Privacy

Hangry Joe's does not direct its Services to children under the age of 18, and we do not knowingly collect, solicit, or use personal information from anyone under 18 years of age. If you are under 18, please do not use our Services or provide any personal information to us.

If we learn that we have inadvertently collected personal information from a child under the age of 18 without verifiable parental consent, we will take prompt steps to delete that information from our systems. If you believe we may have collected information from or about a minor under 18, please contact us immediately at [email protected].

Our practices are consistent with the Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under 13 years of age. Our 18+ requirement goes beyond the minimum standard to ensure the safety and appropriateness of our food ordering platform.

9. International Data Transfers

Hangry Joe's is based in the United States, and our primary data processing activities take place within the United States. However, our third-party service providers and business partners may be located in other countries, which means your personal information may be transferred to, stored in, and processed in countries outside of your country of residence.

Where we transfer personal information internationally, we take appropriate steps to ensure that your information receives an adequate level of protection consistent with applicable privacy laws, including:

• Transferring data only to countries that have been determined to provide an adequate level of protection for personal information
• Implementing contractual safeguards with international service providers
• Obtaining your explicit consent where required by law
• Applying appropriate technical and organizational security measures to protect data in transit and at rest

By using our Services and providing us with your personal information, you acknowledge and consent to the potential transfer of your data to the United States and other jurisdictions where our service providers operate. We are committed to ensuring that your data remains protected regardless of where it is processed.

10. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, delivery tracking portals, and other external services that are not owned or controlled by Hangry Joe's. This Privacy Policy applies only to our own Services and does not extend to any third-party sites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal information. The inclusion of a link on our website does not imply our endorsement of the linked site.

11. California-Specific Disclosures

In addition to the rights described in Section 6, California residents are entitled to the following disclosures pursuant to the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

11.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, IP address, account credentials)
• Customer records information (address, phone number, payment information)
• Commercial information (purchase history, order preferences)
• Internet or other electronic network activity (browsing history, clickstream data)
• Geolocation data (approximate location based on IP address)
• Inferences drawn from personal information (customer preferences and behavioral profiles)
• Sensitive personal information (payment card data, precise geolocation where consent is given)

11.2 Shine the Light Law

Under California Civil Code Section 1798.83 (the "Shine the Light" law), California residents may request information regarding the disclosure of their personal information to third parties for direct marketing purposes during the preceding calendar year. To make such a request, please contact us at [email protected].

11.3 Do Not Track Signals

California law requires us to disclose how we respond to web browser "Do Not Track" (DNT) signals. At this time, our website does not respond to DNT signals in a standardized manner, as there is currently no universally accepted standard for how companies should respond to such signals. We will continue to monitor developments in this area and update our practices accordingly.

12. FTC Act Compliance and Consumer Protection

Hangry Joe's operates in compliance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts and practices in commerce, including with respect to the collection and use of personal information. We are committed to:

• Providing clear, accurate, and not misleading disclosures about our data practices
• Honoring the privacy commitments we make to consumers in this Privacy Policy
• Implementing reasonable security measures to protect consumer data
• Not engaging in deceptive or unfair practices in connection with the collection and use of personal information

If you believe we have engaged in unfair or deceptive practices, you may file a complaint with the Federal Trade Commission at www.ftc.gov.

13. How to File a Complaint

We take privacy complaints seriously and are committed to resolving them in a timely and fair manner. If you have a concern about how we handle your personal information, we encourage you to contact us first so that we may attempt to resolve the issue directly.

13.1 Contact Us Directly

Please send your privacy complaint or concern to:

• Email: [email protected]
• Subject line: "Privacy Complaint"

We will acknowledge receipt of your complaint within 5 business days and aim to provide a substantive response within 30 days. Complex complaints may take longer, and we will keep you informed of progress.

13.2 Regulatory Authorities

If you are not satisfied with our response to your complaint, you may have the right to lodge a complaint with the applicable regulatory authority. In the United States, relevant authorities include:

• Federal Trade Commission (FTC): The FTC handles complaints about unfair or deceptive business practices, including privacy violations. Visit reportfraud.ftc.gov or call 1-877-382-4357.
• California Privacy Protection Agency (CPPA): California residents may file complaints with the CPPA at cppa.ca.gov.
• State Attorney General's Office: Residents of other states may contact their state Attorney General's office regarding consumer privacy concerns.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website
• Send a notification email to registered users where required or appropriate

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes become effective constitutes your acceptance of the revised Privacy Policy.

For significant changes that materially affect how we use your personal information or your rights, we will provide additional notice and, where required by law, obtain your consent before the changes take effect.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

We are dedicated to working with you to resolve any privacy concerns in a prompt and transparent manner. Your trust is important to us, and we are committed to handling your personal information with the highest standards of care and integrity.